Customer Service Team

New Team, Same Great Service

Our agency has partnered with James Greene and Associates to provide our customer service! We chose James Greene and Associates to serve our customers because we share the same vision for helping and serving ministries with insurance needs.

What sets our team apart from most insurance agencies? We are very familiar with the needs and challenges Christian ministries face, and we’re driven to find solutions that are tailored to each ministry we serve. We understand the complexities of insurance, and we can explain it in a way that’s easy to apply.

Let us help you make sure your ministry has the protection it needs, so you can focus on ministering to your community!

Here to Help Your Ministry

Contact our Customer Service Team to submit a claim, request a policy change, obtain a certificate of insurance, or ask a general question.

To connect with our Customer Service Team, you can call the same number you always have:
866-342-3892. You can also email If you notice the response is from an domain, that’s normal and they are there to help!

Commitment to Ongoing Education

When you work with American Church Group of Iowa and Platte River, you have access to a team of trained professionals who provide prompt, courteous, and knowledgeable customer service.  We do this by:

  • Developing customer service leaders who have many years of experience in meeting the needs of ministries
  • Encouraging all customer service staff to earn insurance industry designations
  • Participating in regular in-house training sessions