What Our Customers Say

Our agency is built on positive customer experiences. We aim to empower ministries in Iowa and Nebraska to fulfill their missions through outstanding service from our agency. That's why we think it's important that you hear from some of our customers so you can see what that means to them.

We couldn’t be happier with the support we have received from the customer service team and the staff at American Church Group of Iowa.  When our church van was vandalized, I didn’t immediately realize that Brotherhood would cover that - but customer service quickly reached out and asked what they could do to help!  Our mechanic said that of all the insurance agencies he has dealt with in the past, this was BY FAR the best.  Everyone was friendly, willing, and helpful - what a stark contrast to the typical insurance experience!  Well done; you bring glory to the Lord and blessing to His people in the way you serve.

-Kim Seipel, Providence Church, Omaha, Nebraska

 

“I’ve been the director at Iowa Regular Baptist Camp since 2000. We’ve been a Brotherhood Mutual customer the whole time. Their rates are competitive and the product is excellent. Our agent, Terry  Townsend meets with me on an annual basis to walk through our coverage and needs. Whenever I have a question, the American Church Group of Iowa & Platte River team is always willing to take the time to help me understand what coverage we have and why we need it. They help me understand increases, look at ways to save some money, and see other areas where we’re still exposed and need more coverage. When we have had claims, Brotherhood Mutual takes care of us and does a great job. We’ve not had any complaints from our campers when they’ve had claims. The home office is prompt and if there’s ever any questions, they walk through it with us.”

- Phil Betz, Director, Iowa Regular Baptist Camp

 

“I have found American Church Group of Iowa & Platte River to be very supportive and knowledgeable about the needs and ministries of the local church. They have been responsive to my requests to assist churches in determining insurance needs and working to make the costs affordable.  Brotherhood Mutual is a great company for providing church insurance and American Church Group of Iowa & Platte River represents them well.”

- Mark Doss, Former Regional Associate Superintendent, Central District EFCA

 

“Our District office has switched to American Church Group of Iowa & Platte River and Brotherhood Mutual and I couldn’t be happier. Having worked with another church insurer for about 20 years, it was difficult to switch, but the savings were significant. Terry and his staff look at ways to save money, and review areas where we need more coverage. The agency is one of a kind because of their unique understanding of ministry. To encourage ways to protect ministry, the company has coordinated several risk management workshops and also offers webinars. The entire agency has been awesome to work with.”

- Roger Curtis, Business Manager, IA District West of the Lutheran Church-Missouri Synod

 

"Our ministry was faced with an emergency when needing to find a new insurance carrier for all of our needs within one week. We contacted American Church Group of Iowa & Platte River and with tireless effort and great expertise, all of the necessary work (including appraisals and research) was accomplished. All of our coverage was bound with Brotherhood Mutual Insurance Company at a very reasonable rate, and all in less than a week. An amazing display of professional service! The subsequent service and competitive rates have continued to be outstanding!"

- Aaron Sepanski, Treasurer, Prince of Peace Lutheran Church

 

From the beginning, it was very clear we were gaining a partner in ministry and not just an insurer. Our church insurance specialist took time to understand our ministry, and in return, was able to provide practical suggestions for improving our campus. Each aspect of the policy was carefully explained to our understanding and satisfaction, including more coverage and money savings. American Church Group of Iowa & Platte River is a resource for our ministry, and the staff promptly and thoroughly answers our questions in a loving, Christian manner, making us feel like truly valued customers.

- Jim Wiese, Financial Secretary, Gloria Dei Lutheran Church